| ID | 40718 |
| Item | SMS Channel Support Engineer |
| Description |
Nair Systems is currently looking for SMS Channel Support Engineer for our UAE operations with the following Skill set and terms & conditions.
Experience & Skills
• Minimum 5—7 years of experience in IT sector in a similar role.
• Worked in any banking sector within IT development or channels platforms.
• Experience in Linux/Unix OS.
• Experience in SDLC and Methodologies.
• Experience in Team Work.
• Experience in any of programming languages like Java/C++/HTML/Javascript/CSS.
• Experience in SQL/Oracle Database.
• Excellent troubleshooting skills.
• Very good communication skills.
Key Accountabilities of the role
• SMS Channel Support Engineer Ensure assigned systems of responsibility to be available 24/7 to Bank’s customers with high level of availability, performance and application security without any business impact or financial loss.
• Provide technical operational support and issues and problems resolution for assigned systems
• Deliver IT projects and tasks assigned for the agreed scoped business requirements, within planned budget, and planned time
• Comply with Bank’s IT processes, and procedures.
• Ensure business continuity by conducting periodic system health check, DR rehearsal, security updates, technology updates, backups, hardware maintenance, software maintenance, license maintenance, and technical design improvement to assigned systems
• Support requests of information, dashboards, MBLs and adhoc reports related to assigned systems.
• Maintain the service level of vendors support and quality of development.
• Improve awareness and keep knowledge up-to-date about supported systems and related IT technology solutions.
Role Purpose:
• Provide technical expertise for IT systems related to SMS system.
• Articulate and document business requirements for projects, change requests etc.
• Manage vendor service level and quality of development.
• Provide business with required technical support, assessments, and reports.
• Propose technical recommendations and improvements
• Mitigate risks and close audit points if any on the applications and processes.
• Provide technical support for multiple initiatives and track projects/BAU requests/ CRs to closure.
• Closely monitor the incidents tickets and problem tickets and close them before the breach of SLA.
• Understand the latest technology trends and provide improvement suggestion in the products.
• Review the vendor proposal and provide feedback on the same to ensure the completeness of the scope and quality
• Provide periodic reports and monthly updates on the ongoing initiatives to business and PMO.
• Follow-up with service teams/vendors for support issues and respond quickly to service tickets in a timely manner.
• Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines.
• Support “go-live’ and post ‘go-live’ activities for projects and any releases to production.
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume at nishanthini.suda@nairsystems.com
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| Category | Jobs |
| Price | 0.0000 |
| Type | |
| Date & Time | 12/5/2024 12:52:27 PM |
| User | Nair Systems |
| Website | |